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policies and procedures

How Mortgage Lenders Can Leverage Automation to Strengthen Compliance in a Turbulent Economy

By Blog

This post was contributed by Michael Rasmussen, GRC Pundit & Analyst.

In today’s ever-changing economy, mortgage lenders and service providers face a growing number of regulations and risks in compliance. This opens up an opportunity for organizations to rearchitect their compliance processes and leverage automation to remain competitive in this uncertain environment.

Mortgage lenders and service providers, as a segment of the financial services industry, face a lot of change. The mortgage space right now is a tough one and interest rates are only going up. Firms are writing fewer loans, whether it’s a new loan or a refinance. The market is shifting and drying up for the foreseeable future of the next year or two. The industry is changing and reacting to uncertainty in the economy. Mortgage companies’ internal processes and employees are changing, particularly with the economy staff is shrinking and expected to do more with less employees. Regulations and risks in compliance are also increasing that impact mortgage lenders and service providers.

While the volume of loans is decreasing, regulatory change – including enforcement actions and guidance – remains on a steady stream of growth. The law or regulation itself does not have to change, but how it is enforced and monitored over time evolves. However, it is more than regulatory change as the business itself is changing. If that employee is not aware of the policy related to the regulation, or not trained properly, it leads to compliance failure. If that process changed, or technology, and the controls needed to comply with the regulation are not in place, then compliance fails.

WATCH NOW: 5 Tips to Supercharge Your Compliance Programs in 2023


The challenge is that many mortgage lenders and service providers are short-staffed when it comes to compliance. There is a barrage of regulatory changes, updates, and enforcement actions. But even if the firm is fully knowledgeable, they must ensure the culture, operations, processes, and behavior of individuals is compliant. Regulatory compliance is not an option. Amid uncertainty and change comes increased compliance risk exposure. While executives may be in cost-cutting mode, they cannot afford to become non-compliant. It is time for organizations to look at innovation and adjustments to make regulatory change and compliance more efficient in human capital and financial capital resources while at the same time striving for effectiveness, resilience, accountability, and agility.

This might seem like a conflict, to save money and time while increasing effectiveness and agility, but technology delivers this. To address the volume of regulatory change and its impact on the business requires that mortgage lenders and service providers seek to automate compliance with technology. Cognitive GRC technologies that leverage artificial intelligence – natural language processing, machine learning, predictive analytics, and robotic process automation – is delivering real value in efficiency while increasing effectiveness and agility of regulatory change management processes. It is times of uncertainty that companies can become stronger through redefining their processes and leveraging automation to cut costs and be more effective than their competitors.

During this time of uncertainty, there is an opportunity for mortgage firms to rearchitect their compliance processes to keep pace with the volume of regulatory change and ensure the business operationally remains compliant within the scope of this change. Technology enables this allowing the organization to filter through the volume of updates and changes and flag what really matters and how it impacts the mortgage business, operations, processes, policies, and behavior. Regulatory change technology delivers cognitive compliance to make the mortgage lender/service provider more efficient in their time and resources to monitor regulatory change and effectively keep operations current with regulatory change amid changing processes and employees. 

Regulatory mapping is key to compliance. Are you doing it effectively?

By Blog

Regulatory mapping may mean different things to different organizations, but new RegTech tools can help you more accurately and efficiently meet all your mapping challenges while freeing you from manual, administrative work. 

Defining Terms

As regulatory burdens increase and regulations change in response to everything from political winds to well-publicized industry failures, regulatory compliance will remain a rapidly changing and growing industry segment. 

Despite the near-universal concern about regulatory compliance, standard terminology around many common concepts is still missing. One such concept is “regulatory mapping,” a compliance term that means different things across the industry. Below are three distinct definitions we have encountered:

1) Regulatory mapping – of laws, rules and regulations to your business to determine your obligations

In this instance, regulatory mapping refers to the process of reading and analyzing voluminous regulatory text to understand exactly which specific obligations apply to your business. Whether conducted in-house by compliance personnel or outsourced, this process typically has people digging into the rules to determine which obligations are applicable to the business. Personnel will capture the firm’s baseline obligations across jurisdictions and determine which obligations are the same or similar across jurisdictions, and which are unique.

To do this, most firms create and maintain a rule register or rule inventory, i.e. a list of all the rules that apply to the business. An obligations register is a newer concept that refers specifically to a register or inventory of the specific obligations that apply to the firm, detailed down to the line level of regulation.

LEARN MORE: How Ascent Delivers Targeted Obligations

 

2) Regulatory mapping – of regulatory changes to your obligations

This definition involves compliance personnel constantly scouring regulatory websites, newsfeeds, and other sources to capture the latest rule amendments or additions and then conducting applicability analysis to determine which changes apply to your organization. 

Compliance personnel must then do the complex work of impact analysis to understand how the changes impact the firm’s existing obligations – Has an existing obligation changed in some way? Are there new obligations due to the rule change? Are any existing obligations now rendered unnecessary due to the change? 

Compliance teams must answer all of these questions before updating their rule register and obligations register accordingly. 

LEARN MORE: How Ascent Automates Regulatory Change Management

 

3) Regulatory mapping – of your obligations to your internal controls, policies, and procedures

Regulatory changes need to flow through to your controls and policies so that you can properly coordinate and execute the changes throughout the business. In this context, regulatory mapping is the process of tying your obligations to those internal controls, policies, and procedures. 

LEARN MORE: How Ascent Maps Obligations and Rule Changes to Your Controls and P&Ps

 

Mired in the Manual

Regulatory mapping represents a complex web of legal documentation, rule changes and internal processes. Regulatory change management is considered especially daunting as sources of regulatory change include international, national, state, and local legislative action, court decisions, and executive actions. The work of identifying these changes and dialing them in to what applies to the organization remains largely mired in manual and siloed processes.  

READ MORE: The State of the Compliance Industry

 

RegTech to the Rescue

The explosion of RegTech now provides an alternative solution to managing the challenge of regulatory mapping that does not require throwing additional personnel, time, and resources at the growing regulatory burden. The right automation tools can help alleviate much of the manual work of mapping regulatory requirements (regardless of which definition you are focused on)—but only if the tools are well-designed and implemented.

“Automation, technology, and expertise help transform the regulatory mapping and compliance functions from merely a cost center to a function that supports financially sound and efficient decision-making by capitalizing on business intelligence and supporting the commitment to appropriate compliance processes.” Compliance Week

The benefits of leveraging automation in regulatory mapping processes are many, including:

  • The ability to convert regulatory text into your specific obligations more efficiently and accurately, with less chance of human error (Ascent’s output is 99.5% accurate)
  • Streamlining the process of capturing regulatory changes relevant to your business, understanding their impact, and mapping them to your policies and controls
  • Freeing your compliance team from tedious, error-prone administrative work and increasing their focus on facilitating compliance, developing regulatory strategy, and proactively planning for regulatory change 
  • Providing a more complete understanding of your regulatory landscape, while spending less time and money
  • Reducing regulatory and reputational risk, avoiding fines, and lowering your overall cost to comply

READ MORE: What is RegTech?

 

Mapping Regulatory Requirements with Ascent

Ascent helps financial firms conduct all three types of regulatory mapping more accurately, efficiently, and at a lower cost. Ascent offers:

  • Automation to identify the obligations that pertain to your specific organization
  • Constant discovery of rule amendments and updates that apply to you, connected to your existing obligations so you can instantly understand the impact to your business
  • Seamless connection via API to best-in-class GRC platforms like IBM OpenPages so you can map your obligations to organizational controls, policies, and procedures